RR Group is a growing company under the laws of India, having it head office in Delhi and Manufacturing Unit in Aligarh. RR Group having a good network of distributors and retails in south region of India and spreading it self in north region as well. RR Group only deals in quality products which builds a great trust among its customers.
2. WHAT IS THIS CANCELLATION, RETURN AND REFUND POLICY?
2.1. In keeping with RR Group’s goal of ensuring User satisfaction, this cancellation, return and refund Policy (“Cancellation, Return and Refund Policy”), together with the terms of use at www.rrgroupco.com/contact/, sets out RR Group’s procedures and policies in accepting: (a) Product cancellations before the Product is delivered to a User; or (b) Product returns, once a Product has been delivered to a User after purchase from the Platforms. Any return or cancellation of Products by Users shall be governed by and subject to the terms and conditions set out under this Cancellation, Return and Refund Policy.
2.2. Users are required to peruse and understand the terms of this Cancellation, Return and Refund Policy. If you do not agree to the terms contained in this Cancellation, Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained in this Cancellation, Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms. (Customer Friendly Returns & Refund Policy)
3. TERMS OF CANCELLATION
3.1. Cancellation before dispatch.
3.2. A User is permitted to fully or partially cancel orders prior to its dispatch from RR GROUP.
3.3. Upon successfully placing an order on the Platforms and after RR GROUP has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products.
3.4. Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting RR GROUP to process a cancellation by sending an email to complaint@rrgroupco.com
3.5. Refund. In all events of cancellation prior to the dispatch of the purchased Products, RR GROUP shall initiate refunds within 7 (Seven) business days from the date on which it received the request from the Customer.
3.6. In case of cash on delivery, the refund will reflect in the Customer’s bank account / Pay Wallets and/or the User’s RR GROUP Wallet (as defined by customer) within 3 working Days (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which RR GROUP initiates the refund.
4. TERMS OF RETURN AND REFUND
4.1.1 All Products of Rs.99/- Below are not Returnable.
4.1.2 All Orders which have Applied Coupon Code are not Returnable. (Only Replacement If Manufacturing Defect.)
4.2. The category-wise details are set out below which shall apply, subject to the other Terms and Conditions of this Cancellation, Return and Refund Policy. Do read all sections carefully to understand the conditions and cases under which returns will be accepted and check the Products display page for Product specific return information.
4.3. Customer has ship Return products on our Registered Address “RR Group – A-38, Unit 2, Moti Nagar, New Delhi-110015, INDIA. Order No. ________. M0- +917065083232“and Return shipping charges will not be refunded in case of Customer Return.
4.4. Customer has Email below Details on complaint@rrgroupco.com for Order Refund –
Email Subject: Refund for Order No.: XXXX
Order Number : _______________ Refund Mode(Gpay/Phonepay/UPI ID/ Bank Detail) : _______________ Name of Beneficiary: : _______________ Other Details (If Any) : __________________ (Refund credit time Maximum 7 Working Days.)
5. GRIEVANCE REDRESSAL
Any grievances relating to the Cancellation, Return and Refund Policy may be directed by you to the grievance officer of RR GROUP who can be contact at complaint@rrgroupco.com.
6. Returns Policy
RR Group will not accepts the return of the following conditions depending as per policy, mentioned.
Damaged Product(s)
Wrong product(s) shipped by the Seller
Product description not matching those on the website
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